Rapidcare Privacy Policy

This privacy policy sets out how we, The Koppa Company Limited, a company registered under the laws of England and Wales, with company number 08440010 and having our registered office at Koppa House, Napier Way, Crawley, West Sussex RH10 9RA, trading as Rapidcare (“us”, “we”, “Rapidcare”) uses and protects your personal data.

IMPORTANT INFORMATION AND WHO WE ARE

We are a licensed Dispensing Appliance Contractor (“DAC”) and provide dispensing services (“Services”). This privacy policy gives you important information about how we collect and use your personal data in connection with the provision of our Services and through your use of this website https://rapidcare.co.uk/ (“Website”).

It is important to read this privacy policy together with any other privacy information we may provide or otherwise make available, from time to time.

For the purposes of applicable data protection legislation, we generally act as “data controller” of your personal data.

THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, any previous names, username or similar identifier, title and date of birth.
Contact Data includes correspondence address, delivery address, email address and telephone numbers.
Health Data includes NHS Number, special requirements, details of your GP, details of condition and treatment, prescription information and history, together with details of consumables or products ordered.
Transaction Data includes details about prescription orders and other details of products and services you have received or opted in to.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this Website.
Usage Data includes information about how you interact with and use our Website, products and services.
Preferences and Communications Data includes information about your preferences about receiving communications from us and third parties.
Recruitment Data includes information contained in CVs, cover letters or collected as part of an application process.

We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our Website to help improve the Website and our service offering.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise.
Third parties. We will receive personal data about you from various third parties, including healthcare professionals, nurses, GPs, product suppliers and recruitment agencies.
Automated technologies or interactions. As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.

HOW WE USE YOUR PERSONAL DATA

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter, or where you provide your consent for us to share your personal data with a third party.
Necessary for healthcare: We may use limited information about your health status to process your order or referral for healthcare products or treatment.

Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose / Use	Type of Data	Legal Basis
To register you as a new patient to enable us to provide our Services	(a) Identity (b) Contact (c) Health	Processing is necessary for performance of a contract (article 6 (1) (b) UK GDPR) to deliver NHS prescription services under our contract with the NHS. Processing is necessary for compliance with a legal obligation (article 6 (1) (c) UK GDPR) to deliver NHS prescription services under our obligation as a licensed DAC. For the processing of Health Data, we rely on article 9 (2) (h) of the UK GDPR. This allows us to process health data for the provision of health care, or the management of health care systems and services.
To process and deliver your prescriptions including: Reminding you of your next prescription if you opted in to this reminder service during the initial welcome call. Automated delivery of your prescriptions where you are registered for this service. Verifying your identity. Keeping your information accurate and up to date to enable the provision of the Services.	(a) Identity (b) Contact (c) Transaction (d) Health	Processing is necessary for performance of a contract (article 6 (1) (b) UK GDPR) to deliver NHS prescription services under our contract with the NHS. Processing is necessary for compliance with a legal obligation (article 6 (1) (c) UK GDPR) to deliver NHS prescription services under our obligation as a licensed DAC. For the processing of Health Data, we rely on article 9 (2) (h) of the UK GDPR. This allows us to process health data for the provision of health care, or the management of health care systems and services.
To enable us to provide our Services and meet our compliance and reporting obligations	(a) Identity (b) Contact (c) Transaction (d) Health	Processing is necessary for performance of a contract (article 6 (1) (b) UK GDPR) to deliver NHS prescription services under our contract with the NHS. Processing is necessary for compliance with a legal obligation (article 6 (1) (c) UK GDPR) to deliver NHS prescription services under our obligation as a licensed DAC. For the processing of Health Data, we rely on article 9 (2) (h) of the UK GDPR. This allows us to process health data for the provision of health care, or the management of health care systems and services.
To liaise with you on behalf of a minor, who is our patient, and for whom you are the parent or carer of	(a) Identity (b) Contact	Processing is necessary for performance of a contract (article 6 (1) (b) UK GDPR) to deliver NHS prescription services under our contract with the NHS. Processing is necessary for compliance with a legal obligation (article 6 (1) (c) UK GDPR) to deliver NHS prescription services under our obligation as a licensed DAC.
To manage our relationship with you which may include dealing with your requests, complaints and queries	(a) Identity (b) Contact (c) Health	Processing is necessary for performance of a contract (article 6 (1) (b) UK GDPR) to deliver NHS prescription services under our contract with the NHS. Processing is necessary for compliance with a legal obligation (article 6 (1) (c) UK GDPR) to deliver NHS prescription services under our obligation as a licensed DAC. For the processing of Health Data, we rely on article 9 (2) (h) of the UK GDPR. This allows us to process health data for the provision of health care, or the management of health care systems and services. Necessary for our legitimate interests (Article 6(1)(f) UK GDPR) to keep our records up to date, manage our relationship with you, and ensure the quality of the services we provide.
To manage your communications preferences	Preference and communications	Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	Necessary for our legitimate interests (Article 6(1)(f) UK GDPR) for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise.
To use data analytics to improve our Website, products/services, customer relationships and experiences and to measure the effectiveness of our communications	(a) Technical (b) Usage	Necessary for our legitimate interests (Article 6(1)(f) UK GDPR) to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
For recruitment purposes, including to assess your application where you apply for a role with us	(a) Identity (b) Contact (c) Recruitment	Necessary for our legitimate interests (Article 6(1)(f) UK GDPR) to enable us to consider your application.

Qufora Direct

We are a wholly owned subsidiary of Qufora Limited (company number: SC384441) (“Qufora UK”) and distribute prescriptions of Qufora products through our service “Qufora Direct”.

Patients prescribed Qufora products have the option to receive follow-up patient care support from Qufora UK via their ‘myQufora’ support service. If you opt to use myQufora, we will share your personal data with Qufora UK. This includes the patient registration information, together with order details and health care information. Additionally, we will share any repeat order details with Qufora UK to ensure your prescription information remains up to date to better enable the provision of ongoing support . The Qufora privacy policy can be found here Link.

We have implemented appropriate contractual and security measures with Qufora UK to safeguard patient personal data when shared.

If a patient chooses to stop receiving the myQufora support at any time, this will not affect the provision of the Qufora Direct services, but it will not be possible for the patient to receive the myQufora support.

For further enquiries on our data sharing with Qufora UK, please see the ‘Contact Details’ below.

DISCLOSURES OF YOUR PERSONAL DATA

In addition to the data sharing with Qufora UK, we share your personal information with third parties that provide services on our behalf. We always take steps to ensure these third parties give your information the same level of care and security we do. In the unlikely event your information is to be sent outside of the UK or EEA, we make sure it will be subject to standards of protection and security that are as high as those here in the UK.

We may share your personal data with the following categories of third parties:

NHS bodies, such as GP and hospitals
IT services & support inclusive of web hosting, data storage, data cleansing, content providers
Professional advisers such as auditors

We may also share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

INTERNATIONAL TRANSFERS

Your personal data is stored safely and securely within the UK and EEA. Should there be a need to transfer your personal data outside the UK and/or EEA, we will conduct a review of the processes, procedures, and data storage solutions of the party we transfer it to. We will ensure your data receives adequate protection when transferred outside of the UK and/or EEA, including implementing contractual safeguards where required by data protection laws.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In respect of recruitment information, we will retain your personal information once we have communicated to you our decision about whether to appoint you to a specific role. We retain your information for a period so that we can show, in the event of a legal claim that we have not discriminated against candidates and that we have conducted the recruitment process in a fair and transparent manner. After this period, we will securely destroy your personal data. Where we receive speculative CVs we may retain this information for a period of 6 months.

YOUR LEGAL RIGHTS

You have a number of rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it as data controller.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
• If you want us to establish the data’s accuracy;
• Where our use of the data is unlawful but you do not want us to erase it;
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• If you wish to exercise any of the rights set out above, please contact us (see paragraph 11 for details on how to contact us).

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHILDREN

This Website is not intended for children and we do not knowingly collect data relating to children through this Website.

Through the provision of our Services, we may collect and process personal data of children. Where we collect or otherwise process the personal data of individuals under the age of 16 we will generally direct any communications to their parent or guardian unless we otherwise agreed that communication should be with the individual.

If you have any questions about how we process the personal data of children, please do contact us (see paragraph 11 for details on how to contact us).

CONTACT DETAILS

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

· Email address: info@rapidcare.co.uk
· Postal address: Koppa House, Napier Way, Crawley, RH10 9RA

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance (see paragraph 11 for details on how to contact us).

THIRD-PARTY LINKS

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review. This version was last updated on 02.10.25.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Rapidcare Privacy Policy

Qufora Direct

We are a wholly owned subsidiary of Qufora Limited (company number: SC384441) (“Qufora UK”) and distribute prescriptions of Qufora products through our service “Qufora Direct”.

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