When will my order be delivered?

We will usually deliver your order within 3 working days

Can my order be delivered to an alternative address?

Yes this is no problem and can be arranged for you when you place your order.

Can you deliver orders abroad?

Yes, just call us on 0800 18 19 01 to discuss your requirements

Does it cost anything to use Rapidcare?

No. Our order and delivery service all come free of charge to you, as we partner with the NHS to offer a free prescription service.  In the event you have to pay for your prescription items, don’t worry, we’ll contact you.

What information do you need from me?

It is very likely that your nurse or GP will have already registered all of your details with us, so we will need very little information from you – other than letting us know when you need a new order.

Why do I order my products from Rapidcare and not my GP?

Rapidcare is here to make it easy to get a regular prescription of your medical appliances. As we specialise in medical appliances, we are more likely than your local pharmacy to have what you need in stock and can deliver them to your door much faster.

Simply tell us when you need to order supplies and we will get your prescription from your GP, despatch the right products to you, along with complimentary items with every order.

There’s no need for you to make regular trips to the surgery or pharmacy, just to pick up the same order each time. But of course you should still visit your GP or specialist nurse if you are experiencing issues that make you concerned.

What code do I need to order/make sure I receive the right products?

Your nurse will organise your prescription with the relevant codes for your appliances. Just call us on 0800 18 19 01 when you are ready to reorder.

What if I’m having trouble with my prescribed products?

Our specially trained staff are always happy to offer guidance and solutions. If you are having real trouble with the products you have been prescribed or experiencing changes in your medical condition, it is best to talk to your specialist nurse or GP.  It might be that another product could overcome the problems you’re experiencing. In the event of your prescription changing, simply let us know.

Is there a Patient Group I can join?

There are a number of ostomy associations or patient support groups that you could join; for instance:

The support and advice these organisations provide can be invaluable. Rapidcare are keen to support their good work and to provide access for all our customers. That’s why we offer free membership for the first year to all our customers. To find out more please contact us on 0800 18 19 01.

Please see our useful links page for full list.

My nurse gave me samples of a different product, how can I obtain further supplies?

If you are unsure which code you need to order, please call Rapidcare on 0800 18 19 01 and one of our friendly Customer Service Advisors will be able to provide you with the relevant codes and arrange for them to be delivered.

I suffer from sore skin. Are there any tips?

Sore skin is very often caused by wearing a stoma bag with the wrong hole size for you. This allows output to seep into the surrounding skin. If this occurs the stoma should be re-measured by using the backing paper of the adhesive as a guide. You may want to stand in front of a mirror to do this or ask your stoma care nurse for advice.

How do I dispose of the contents of my stoma bag?

There are two options:

  1. Wrap the entire soiled stoma bag and dispose of it in a refuse bag for waste disposal. Some district councils have clinical waste collections; so check with yours.
  2. If you have a colostomy you can try a flushable pouch; drainable bags can be emptied into the toilet.
How soon after ostomy surgery can I return to a normal diet?

Begin slowly, depending upon your recovery and/or other medical complications. Add back one new food at a time.

Do you offer an Electronic Prescription Service (EPS)?

Yes, click here to read more about EPS.

What should I do if I have a complaint about my delivery service?

If you have a complaint about our delivery service, please contact one of our Customer Service Advisors on the usual number 0800 18 19 01, and we will take your complaint and personally manage the issue.

We have a close relationship with our courier company, and any complaints regarding delivery are resolved in conjunction with them to ensure any issues are quickly resolved and do not reoccur.

What should I do if I have a complaint about the product I have had delivered?

If you have a complaint about the product you have received, please contact us on 0800 18 19 01 and one of our Customer Service Advisors will take your complaint and personally manage the issue.

Where necessary, Manufacturers are involved in the process. Faulty products will be replaced as soon as they are reported, to ensure you experience minimal delay in receiving the supplies you require.