Frequently Asked Questions

Rapidcare is a discreet medical appliance supplier that offers a free prescription service in partnership with the NHS. We specialise in delivering medical appliances to your door, along with complimentary items with every order.

No, our order and delivery services are free of charge as we partner with the NHS to offer a free prescription service. We’ll only contact you if you have to pay for your prescription items.

At Rapidcare, we’re all about simplifying the process of getting your regular medical appliances. Our expertise lies in these products, so we’re more likely to have what you need in stock, and we can get them to your doorstep faster than your local pharmacy. Just let us know when you require your supplies, we would suggest 2 weeks’ notice, and we’ll handle the prescription retrieval from your GP. However, remember, if you ever have concerns or face issues, it’s still a good idea to reach out to your GP or healthcare professional for personalised care. Your well-being is our priority.

A prescription service is a knowledgeable team of prescription coordinators and specialist nurses who prescribe the necessary medications. If your area is covered by such a service, we will provide you with the required information during our welcome call.


If you have any questions or need further assistance, please don’t hesitate to reach out using the provided contact details. Contact Us

Yes, we offer an Electronic Prescription Service (EPS). 

We usually deliver your order within 3 working days. However, delivery times may vary depending on your location and product availability.

Your nurse will organise your prescription with the appropriate codes for your appliances. When you’re ready to reorder, simply give us a call at 0800 18 19 01

No, we don’t provide a tracking number, but you will receive a text notification

It is very likely that your nurse or GP will have already registered all of your details with us, so we will need very little information from you – other than letting us know when you need a new order.

Your nurse will organise your prescription with the relevant codes for your appliances. Just call us on 0800 18 19 01 when you are ready to reorder.

If you have any concerns or complaints about our delivery service, please don’t hesitate to get in touch with one of our Customer Service Advisors at the usual number, 0800 18 19 01. We are committed to addressing your complaint and personally overseeing the resolution.

Our team is here to provide you with guidance and solutions whenever you need them. However, if you find yourself facing challenges with the products you’ve been prescribed or notice any changes in your medical condition, we recommend reaching out to your specialist nurse or GP. They can offer the personalized care and support you may require.

Call Rapidcare on 0800 18 19 01 and we’ll sort you out with the right codes and get your delivery scheduled.

There are a number of ostomy associations or patient support groups that you could join; for instance:
The support and advice these organisations provide can be invaluable. Rapidcare is keen to support their good work and to provide access for all our customers. To find out more please contact us on 0800 18 19 01

Call us at our free number, 0800 18 19 01, and inform us about the products you’d like to sample, completely free of charge.

If you have the order code, sharing it will expedite the ordering process. However, if you don’t have it, don’t worry, as we can easily locate the products using their names.

Before requesting any product samples, it’s advisable to consult your Stoma Care Nurse or healthcare professional. Their guidance will help in selecting the most suitable products for you.

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