A Little Extra Care

For the last 30 years, we’ve been providing customers just like you with a free, high quality prescription service.

We offer a discreet service supplying prescription products for all of your ostomy needs (colostomy, ileostomy and urostomy) and your bladder and bowel management (catheters, leg bags and night bags, and syringes, bed pads, wet wipes etc.)

We are a family-run company and one of the only independent organisation’s of our kind in the United Kingdom. This allows us to provide a friendly, professional service with also a little extra care; the kind of service we’d be happy for our own friends and family to receive

 

Meet The Team

Julia Constable

Owner and Director

Julia is one of the owners of Rapidcare alongside her husband Kevin, and manages the business.

Julia started her career as a nurse and has always been involved in the medical industry. Married for over 25 years, Julia and Kevin have two children. Prior to Rapidcare she was the Managing Director of Fittleworth Medical, another home delivery company.

Julia’s role now concentrates on encouraging healthcare professionals to refer customers to the Rapidcare service whilst spending as much time as possible with service users and understanding their requirements.

Kevin Constable

Owner and Delivery Driver
Kevin is co-owner of Rapidcare, alongside his wife Julia. Kevin has an active role within the company delivering parcels all over the South of England. An avid sports enthusiast he enjoys playing golf and watching football.

Kim Hill

Account Manager

Kim is married and has one daughter, she lives in South Bristol with her family and will be our Account Manager for the South West/Wales. Kim’s hobbies include spending time with her family and friends, Gardening, swimming and walks along the beach with her dog charlie!

Kim has 22 years experience in stoma care so she has a wealth of knowledge and we are all looking forward to working with her to make our service even better!

Simin Sayyah

Customer Services Manager
Simin lives in Crawley with her husband and has two grown up children.

Simin has worked for Rapidcare for over 20 years and has formed close relationships with many of our customers. She is a real expert on everything from products to prescriptions, her knowledge is vast and her experience is second to none.

Jack Crane

Warehouse Supervisor
Jack is local to the Crawley area and enjoys playing football, pool, and fishing. His two dogs take up a lot of time as they require long walks and really enjoy being out in the open space running around.

Robin Salter

Logistics Manager

Robin lives in Crawley with her husband and daughter, but is originally from the United States. In addition to her daughter, she has a grown son living in the USA. Robin has worked in Materials Management most of her work career and has extensive purchasing experience in the health care industry. She enjoys spending time with family, reading, walking and visiting the different National Trust sites.

Rebecca Leader-Chew

Customer Service Senior
Rebecca is from a lovely large family, all of who are local to the Crawley area. With many years of experience in customer service, Rebecca will be on hand to ensure your experience with Rapidcare is very positive.

Ellie Dawson

Customer Service Advisor

Ellie lives in Ifield with her fiancé and has over two years customer service experience. Ellie enjoy’s socialising with friends and family. She also enjoy’s visiting new places and meeting new people. Ellie is getting married next year so is busy planning her wedding!

Vanessa Bewley Robinson

Account Manager

Vanessa Bewley Robinson is 44 years old and lives in the sunny seaside town of Southport with her husband and 2 children (Ben aged 11 and Sophia age 6)
Vanessa has worked within the Ostomy and Urology market for over 17 years, most recently with Fittleworth which is where she met Julia Constable one of the Directors of Rapidcare and enjoyed a great working relationship for over 9 years.
Vanessa is thrilled to be working with Julia again in our family run business and is really looking forward to building up the business in the North of the country.
Vanessa enjoys spending time with her family in her spare time, keeping fit and walking in the Lake District.

We are all looking forward to having Vanessa join the Rapidcare family, with her experience and knowledge we are sure she will be a great asset to our team.

Jill Hibbitt

Specialist Nurse

Jill is a highly experienced Specialist Nurse within the area of incontinence and stoma care, having had 28 years within this area. Jill is a registered nurse and acts as the Clinical support for Rapidcare and our customers.

Jill prides herself with ensuring that patients have an unbiased choice of products (any manufacturer), whilst ensuring the best patient outcomes, effective management of inventory, correct economical selection and the promotion of education to ensure the best practice use of products and avoidance of waste through incorrect selection.

Jill is married with 3 grown up children and lives with her husband in Yorkshire. Her hobbies includes entertaining, theatre and holidays.

Ellie Hewer

Customer Service

Ellie lives in Horsham and has done for most of her life, she has over 3 years experience in customer service. Ellie has two older brothers and a Labrador retriever called Wellington who keeps her busy in her free time, Ellie also loves to travel and see new places.

 

 

Victoria Machnik

Customer Service Advisor

Victoria has lived in Crawley for 11 years. She enjoys going out for meals, Socializing with friends and walking her dog called Texas. Victoria has 4 years experience in customer service and may be one of the team answering the phone.

Ellen Constable

Marketing Manager  

Joining the family run business, is Ellen the daughter of Kevin and Julia. Ellen’s Role includes looking after our advertising, social media and attending patient groups and exhibitions. Ellen enjoys socialising with friends and family. Ellen has a Shar pei call Bruno who keeps her busy in her free time.

Izzie Black

Customer Service Team Leader

Izzie lives in Crawley and was originally from South London. Izzie has been in the dispensing business for six years having previously worked for another delivery company in the customer service department. Izzies experience and dedication is extrenly valuable and beneficial to our clients. Izzie enjoys socialising with friends and her large family with three brothers and one sister.

Kelly Hattan

Customer Service Team Leader 

Kelly has always lived in the Crawley area and is blessed with children who keep her on her toes and ensure her organisational skills are terrific. Kelly has a strong family support unit and may be one of the team answering the phones to you.

Ellie Card

Customer Services

Ellie lives in a small village with her parents and their two basset hounds, Ellie has worked in customer services for 5 years. Ellie’s hobbies include football and skiing and she has recently lived in Canada where she worked as a ski instructor.

Kirsten Wells

Customer Service Advisor

Kirsten lives with her Mum and Sister in Hassocks, a small town outside of Brighton. She has over 5 years experience in customer service. Kirsten reads a lot in her spare time and has a horse which she loves competing him or taking for rides on the downs.

Privacy Policy

 

This privacy policy explains how we use any personal information we collect about you.

 

  • What information do we collect about you?
  • How will we use the information about you?
  • How to contact us
  • What information do we collect about you?

 

We collect information about you when you register with us or place an order for products or services. We also collect information when you are registered for our products.

 

How will we use the information about you?

 

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information to personalise your repeat prescriptions. Rapidcare Limited will not share your information for marketing purposes with companies outside of Rapidcare.

 

We undertake to preserving and safeguarding your privacy when you visit or communicate with our site or personnel.  The Privacy Policy here has been approved and provided by the legal advice resource Legal Centre.  A detailed explanation of how we may store or otherwise use personal information about you is explained in this Privacy Policy.  Regular updates of the Privacy Policy are completed, requiring you to check back on this Policy from time to time.

 


Information Collection

 

Operation of this site may require collection and processing of the following data:

 

  • Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information.

 

  • Information given to us when you contact us for any reason.

 

  • Data offered by filled out forms on our site, like a registration or purchase.

 

  • Cookies – We may occasionally collect information in regard to your computer for our services.  The information is gained in a statistical manner for our use.  Data gathered will not identify you personally.  It is strictly aggregate statistical data about our visitors and how they used our resources on the site.  No identifying personal information will be shared at any time via cookies.  When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found.

 

These cookies are designed to help us correct and improve our site’s services or products for you.  You may elect to decline all cookies via your computer.  Every computer has the ability to decline file downloads like cookies.  Your browser has an option to enable the declining of cookies.  If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies.

 

  • Your information and how it is used primarily, we collect and store data about you to help us provide better service and products to you.  The following are purposes we may use your for:
    • Anytime you request information from us via a form or other electronic transmission we may use your information to fulfil that request relating to our services and products. We may also communicate with you on other products or services you may find of interest, only when consent has been provided.
    • Contracts we make with you create a commitment, which may require contact or use of your information.
    • We have the right to notify you of changes to our website, products or services that affect our service to you
    • Information on products or services similar to those of an existing consumer purchase may be communicated to you.  The information sent to you in a communication will be similar to the subject of a recent sale.

 

Storage of Personal Data

 

  • The European Economic Area is large, but we may have to transfer data outside of this area.  If data is transferred outside the European Economic Area it will be for storing and processing.  Processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information.  An example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer.  When you click submit of your payment details, personal information or other electronic communication you agree to the transfer for storage and processing.  We take all necessary steps for security known to be in agreement with the Privacy Policy found here.

 

  • Information submitted by you is stored on secure servers we have.  Any payment or transaction details will be encrypted.

 

  • As you know, transmission of date on the internet is never guaranteed regarding safety.  If is impossible go guarantee your safety with electronic data and transmissions.  You are therefore at your own risk if you elect to transmit any data.  When offered you may create a password, but you are responsible for keeping it confidential.

 

Marketing

 

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

 

Contacting Us

 

We welcome any queries, requests or comments you may have regarding this Privacy Policy